Shipped in Error

You may return any unused items shipped in error within 10 days of the date received, in its original condition and packaging, for a full refund/replacement at our expense.

If the item is returned for any other reason (did not fit your tool or requirement, changed your mind, etc.) within thirty (30) days, you may return it freight paid for a 15% restocking fee. The original shipping charge will not be refunded, and if the item was originally shipped free, you will be charged for one-way shipping.

Electronic components (i.e., repair parts, including tool switches, regulators, modules, etc.) are eligible for return only when shipped in error.

Return Procedure

Returns must be approved and must be complete, undamaged, and in original packaging.

Damaged or Defective Items

You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages, or defects. You must notify us within ten (10) days of receipt of any shortages, damages, or defects. Only defective exchanges for identical items within 10 days of purchase are permitted. Although your product may be covered by a manufacturer’s warranty, we cannot take responsibility for any damages or defects beyond this point, and you will need to contact the manufacturer directly.

If the item is returned as defective, and our technician determines that your product was not damaged or defective, you may be charged for the service call and/or shipping, plus a 15% restocking fee.

Make sure when returning an item that:

- The product includes all original packing materials, manuals, and accessories to avoid any additional fees

- The product is securely packaged to avoid damage

Order Cancellation

Once an item or an order has been shipped, it cannot be canceled, and you will have to process a general return, which will incur cancellation fees, restocking fees, and additional return shipping charges; plus, the original shipping charges can also not be refunded.

Drop ship orders (mainly machinery orders, large tool orders, or expedited orders) that have been shipped cannot be canceled, and if for any reason the customer decides to cancel that order, there is significant cancellation fees, restocking fees, and return shipping charges. In addition, the original shipping charges will not be refunded. Every tool manufacturer has a different order cancellation policy, so if you ever need to cancel a drop ship order, please call us, and we will let you know what the fees will be.

Special orders from some manufacturers require additional stocking fees, and some specialty manufacturers do not take tools back; however, such tools will be reworked and returned to you.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item.

Please note: We will refund shipping costs only if the return is a result of our error.